At Misumi Shoes, customer satisfaction is our top priority. If you are not completely satisfied with your purchase, we are here to help.

Returns

1. Eligibility:

   • Items must be unused, in their original packaging, and in the same condition as when you received them.
   • Proof of purchase is required for all returns.

2. Time Frame:

   • You have 30 calendar days from the date you received your item to initiate a return.

3. Non-Returnable Items:

   • Gift cards
   • Items marked as final sale
   • Personalized or custom-made items

Refunds

1. Inspection:

   • Once we receive your returned item, we will inspect it and notify you of the status of your refund.

2. Approval:

   • If your return is approved, we will initiate a refund to your original method of payment.

3. Processing Time:

   • The refund will be processed within [7-10] business days. The time it takes for the refund to appear in your account depends on your card issuer’s policies.

4. Shipping Costs:

   • Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Exchanges

1. Defective or Damaged Items:

   • If you receive a defective or damaged item, please contact us immediately at [Insert Contact Information] to arrange for an exchange.

2. Exchange Process:

   • To exchange an item, follow the return process and specify that you would like an exchange.

Return Shipping

1. Responsibility:

   • You will be responsible for paying your own shipping costs for returning your item.

2. Tracking:

   • We recommend using a trackable shipping service or purchasing shipping insurance. We do not guarantee that we will receive your returned item.

Contact Us

If you have any questions about our refund policy, please contact us at:

• Email: info@misumishoes.com
• Phone: 0562-4010052
• Address: Shoe Market Complex, Sanjay Place, Agra, 282002

Thank you for shopping with Misumi Shoes. We appreciate your business and are committed to ensuring a positive shopping experience.